We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be a time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01380 724878, or write to us at, Simon Milton, T/A The Loft Man, 16 Bowes Court, Thomas Wyatt Road, Devizes, SN10 5FQ or email us at theloftman@fastmail.co.uk and we aim to respond within one day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader, one of the benefits is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them.

This is a free service for the customer, offered by Dispute Resolution Ombudsman, an approved government scheme.  Further information about the Ombudsman can be found at http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ or by telephoning them on 0333 241 3209